Terms & Conditions

Maximum details are required in order to fulfill reservations efficiently. Arrival and departures dates, flight details, number of participants involved and notification if alternate hotels are acceptable will help us to handle your inquiry smoothly.

Confirmations:
The confirmation will be sent as required by clients air mail, electronic mail (e-mail) or facsimile. The communication expenses have been included in the rates / prices offered.

Change of Booking:
A one night cancellation fee will be charged for any change of booking after a confirmation has been issued. Acceptance of any change is subject to availability of the accommodation booked.

Cancellations:
Cancellation's charges are not levied by MELALI Bali, however hotels, carriers, restaurants, contractors etc, do charge fees depending on circumstances. If charged, these will be debited to the agents.

Payment:
Normal procedure is for full prepayment by bank draft, bank-certified check, bank order or credit card, which is required two weeks before commencement of service. Any other payment preference will be subject to negotiation. Payment by credit card is subject to a 3 % surcharge for bank commission. Credit card authorization, back + front copy of credit card and valid passport copy is needed as your agreement to us to authorize to charge your credit card. Payment by bank draft or certified check is subject to additional bank charges. Payments should be transferred to our bank account as stated below:

Bank Mandiri
Branch Kuta, Bali Jl. Raya Kuta 456, Kuta - Bali
Swift Code: BEIIIDJA
IDR Acc. No. : 145 - 000 527 72 03
USD Acc. No.: 145 - 000 531 75 61
Beneficiary: PT. Melali Bali

Rates:
All prices will be quoted net in US Dollars including 10 % VAT.

Insurance:
PT. MELALI Bali has limited liability insurance coverage.

Liability:
Although no effort will be spared to provide the requested services, MELALI BALI acts only as Agent for transportation companies, hotels, carrier operator and all other contractors and will be therefore reserve the right to disclaim responsibility for any loss, damage, accidents, change of schedules or other irregularities cause or arising from circumstances beyond our control. MELALI BALI also reserves the rights to change the itinerary with or without prior notice if found in the best interest of all concerned. Participants in our tours imply the tourist agreement to the above conditions.